Order Processing Times
Its not how long we take! Its when do you need it by?
We can process orders within 1 day to 3 weeks depending on the order size and our current work in progress. In excess of 300 individual orders are handmade, personalised and processed every week here at Frost's and the key to our success is our customers allowing us to plan our workload on a daily / weekly basis!
Yes of cause we can rush orders through but we also like to spend as much time as possible on everyone’s order, so if your not in a rush we'd appreciate you giving us as much time as possible and if your really organised and can give us 4 weeks notice why not take advantage of our economy delivery which is provided at a reduced rate for orders over £50
As long as you let us know when you would like to take delivery by we'll make sure your order arrives in time.
We will NEVER bite off more than we can chew, but sometimes when your personalising lots of different things it can take a little longer than expected. So if were running a bit behind and your event is fast approaching please don't worry Frosts will ALWAYS upgrade any standard delivery orders to a nextday delivery at NO extra cost ensuring your goods still arrive on time.
So after all of that your still none the wiser how long your order will take to arrive :)
The basic answer is we help everyone the best we can, fit everyone in and process orders as quickly as possible, but on average we try to ship orders within 5 – 10 days unless they are required sooner in which case we will slot your order in and process sooner.
UK Delivery Charges
Orders upto £5 - £3.50
Orders upto £15 - £4.95
Orders upto £50 - £5.95
Orders upto £75 - £6.95
Orders upto £100 - £7.95
Orders upto £150 - £9.95
Orders upto £250 - £12.50
Orders upto £350 - £14.95
Orders over £350 - £19.95
UK Express Delivery Charges (Advised if required within a week or less)
Orders upto £50 - £9.99
Orders upto £100 - £11.95
Orders upto £150 - £14.95
Orders upto £250 - £17.95
Orders upto £350 - £19.95
Orders over £350 - £24.95
International Delivery – From Just £9.95 Tracked.
Shipping costs will be estimated at checkout once your order size and weight has been calculated.
Can you deliver to another address?
Yes It is possible to have items sent to an address that is different to your billing address when placing an order online.
Can someone else sign for my goods?
Yes, anyone at the specified delivery address can sign for the goods.
How do we deliver?
We may use Royal Mail, Interlink Express, UPS, TNT or a Pallet Service to deliver your order depending on the weight and size of the item(s) you have ordered.
I don't know if I will be in when you deliver my order!
Very small orders - Will simply arrive 1st class mail and will be delivered to the requested address, some items may need to be signed for; if no one is available to sign for the items then a notification card will be left at the delivery address. To reclaim your item(s) contact the royal mail / courier to either organise for you to collect the item or to arrange a suitable day for redelivery.
Incorrect Email or Delivery Address
In the event that an incorrect email address or delivery address has been provided we can not be held responsible for our email notification not reaching you or the loss or delay of your goods due to a incorrect / incomplete postal address being provided. Please check you have entered your email and delivery address correctly before submitting your order to avoid this from arising.
UK & N.Ireland Standard Delivery - Estimated Time in Transit
Small Orders – Small orders under £75 are sent via Royal Mail recorded delivery or My Hermes – Transit time 1 – 4 working days
Medium orders – Interlink Express, UPS or My Hermes – Transit times 2 – 4 working days
Large Orders – Interlink express / Pallet Freight – Transit times 1 - 2 working days
Express UK & N.Ireland Delivery
Orders under £75 – Royal Mail Special delivery – Transit time 1 working day
Orders over £75 – Royal Mail Special delivery, Interlink Express or UPS Express – Transit time 1 working day
Estimated International Shipping Times
We only use signed deliveries for international orders. They are little more expensive but due to the distance they will be travelling we like to safeguard that your rosettes, sashes and badges will arrive and not get lost.
Small Orders under £75 - International Signed for Airmail approximately 5 – 14 days in transit
Orders over £75 – UPS, Fedex & TNT – Europe 3 – 5 days in transit, USA & Canada 4 – 7 days in transit, Australia & NewZealand, Rest of World - 7 – 10 days in transit
International Express Delivery – UPS, Fedex or TNT Only – Europe 2 days, USA & Canada 3 days, Australia & NewZealand 4 – 6 days
*Please note that delivery times are estimated by the information provided to us by the postal service or carrier that will be delivering your order, for orders required by a certain date or that are classed as “rush” orders we advise using the express delivery option.